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NEWS |
FEEDBACK
Thousands of interpreting assignments pass unremarked: a highly professional job done for the benefit of the service provider and the service user alike. On occasion, however, the Service Provider will kindly take the time to pass feedback to our Service. The following is a selection:
"The best interpreter ever! Very accommodating and professional!" (Health Visitor - Watford)
"Well informed and helpful" (Housing Officer - Bedford)
"Wonderful help! Thank you!"
(Physiotherapist -Welwyn Garden City)
"Excellent work. We would like this interpreter again."
(Community Mental Health Team - Hitchin)
"Very happy with interpreting. Very professional"
(Asylum Seeking Team Officer - Luton)
"Excellent work - could not have functioned as a Health Visitor to the family without her!" (Health Visitor - Watford)
"[The interpreter] is great. She is very pleasant and easy to work with." (Speech Therapist - Watford)
"Extremely helpful. Could not have done this visit without an interpreter. Thank you." (Health Visitor - St Albans)
"Excellent. 11/10 " (PALS officer - Watford)
"This is a fantastic and valuable service which enables myself and other colleagues to do our jobs effectively"
(Health Visitor - Watford)
"[The interpreter] provided a first class interpreting service" (Registrar of Births, Deaths and Marriages - Hemel Hempstead)
"Excellent! Thank you!" (Ward Sister - Watford)
"The service could not be better. It's been a pleasure to work with [the interpreter]." (Consultant Psychiatrist - Watford)
"Wonderful service as always" (Physiotherapist -Watford)
"[The interpreter] has been very professional and pleasant with her warm approach. My patients felt at ease and listened to during our joint visit." (Health Visitor - Watford)
"Extremely helpful - very successful session. Thanks!"
(Speech and Language Therapist - Watford)
"Thank you so much for all your kindness in providing such excellent interpreting services for the families in need on the day of the explosion at Buncefield Depot. It was so much appreciated by those who received your help and the borough is extremely grateful to you." (The Mayor of Dacorum)
"Fabulous!" (Staff Nurse - Luton)
"Skilled. Well able to provide the necessary information."
(Mental Health Nurse - Watford)
"Excellent interpreting in a very difficult consultation involving four family members" (Health Visitor - St Albans)
"Excellent!" (Addiction Counsellor - St Albans)
"Exceptional interpreting skills" (Health Visitor - St Albans)
"An excellent session interpreting a very difficult Child Protection report. Despite the severe nature of the work, [the interpreter] remained professional throughout."
"Extremely helpful. A good job done to the full satisfaction of the client and myself." (Consultant Psychiatrist - Watford)
"Excellent interpreter!" (Cardiac Rehab Nurse - St Albans)
"Extremely competent interpreting in a very difficult situation."
(Social Worker - Bedford)
"Excellent. Very supportive." (G.P. - Watford)
"Extremely helpful having this interpreter for an emotional and difficult situation - the client having recently been bereaved" (Health Visitor - St Albans)
"A wonderful interpreter. I had great difficulty communicating with this particular gentleman before. [The interpreter] made it seem as if we were speaking directly with each other."
(Prison Welfare Officer - Hemel Hempstead)
"Very helpful service provided and an excellent interpreter."
(Solicitor for Court Hearing - Northampton)
"Very good interpreting!"
(Solicitor - Hitchin)
"Very professional!"
(Speech & Language Therapist - Watford)
"Very helpful and showed great respect to the elderly person and family" (Psychiatric Social Worker - St Albans)
"Very professional in her approach. She makes the translating very easy for me. My client is very happy with the service"
(Health Visitor - St Albans)
"Excellent service in a very difficult situation."
(Consultant Psychiatrist - St Albans)
"A most helpful interpreter. Thank you, very much."
(Prison Probation Officer - Oxfordshire)
"Excellent" (Solicitor for Prison interview - Bedford)
"[The interpreter] provided an excellent service, Thank you!"
(Speech & Language Therapist - High Wycombe)
"Excellent service. Very great help"
(Heath Visitor - Aylesbury)
"Fantastic and very professional."
(Speech & Language Therapist - High Wycombe)
"Very empathetic and concerned. Good translation and communication skills."
(Consultant Psychiatrist - Amersham)
"It was a stressful meeting and [the interpreter] handled it well"
(Community Psychiatric Nurse - Hemel Hempstead)
"Thank you for your professional help."
(Case Manager, Spinal Injury Unit - Aylesbury)
"[The interpreter's] interpreting skills with the young person were excellent - enabling the young person to understand the role of the Social Services department"
(Social Worker, Asylum Seeker Team - Luton)
"An excellent and charming interpreter"
(GP - St Albans)
"It was invaluable having [the interpreter] to interpret during this session - he showed great sensitivity to parents, child and professionals."
(Speech & Language Therapist - Hertford)
"Wonderful and very helpful service! [The interpreter] has made [our client's] day more beneficial by overcoming the language barrier!! Thanks very much!"
(Occupational Therapist - Hemel Hempstead)
"Excellent service. Most useful."
(Physiotherapist - High Wycombe)
"Excellent service. Invaluable to us and to the client. Thank you"
(Health Visitor - Elstree)
"Excellent interpretation (again)"
(Staff Nurse - Stevenage)
"Very good and helpful"
(Benefits Investigation Officer - Bedford)
"Very professional. I would like the same interpreter again."
(Health Visitor - St Albans)
"Exceptionally helpful and understanding. [The interpreter] understands the issues around this family and so is able to provide good interpretation."
(Psychiatric Social Worker - Hemel Hempstead)
"Very high standard of interpreting. Confirmed by a native speaker also present."
(Child Protection Social Worker - Luton)
"Wonderful interpreter. Kind and sensitive to the client's needs. Very suitable for this complex type of work. Professional throughout." (Consultant Psychiatrist - Watford)
"Excellent interpretation" (Genetics Registrar - Aylesbury)
"The interpreter had a nice relaxed attitude to his work which was helpful to the family." (Approved Social Worker - St Albans)
"I would just like you to know how pleased everyone was with the interpreter. It made a wealth of difference"
(Dermatology Nurse - Amersham)
"[The interpreter] did a wonderful job - perfect woman for the job!" (Community Librarian - Borehamwood)
"Very satisfied with the interpreter's performance on the day. Thank you." (Advocate - Aylesbury)
"Very good and clear explanations"
(Benefits Investigation Officer - Amersham)
"I would like to extend my thanks for an easy to use and most efficient service. [The interpreter] has been an invaluable source and I doubt we could have done this without his help. He has acted in a very professional manner and his sense of humour [has been] a perfect balance. It has been a delight to work with him. We will continue to need him in the future and I have no worries about the service you and he will provide".
(Paediatric Case Manager - Stevenage)
"Fabulous interpreter - I could not have performed the patient's operation without her!" (Plastic Surgeon - Aylesbury)
"The interpreter was very helpful. She empathised with the client and put her at ease" (Psychiatric Social Worker - Watford)
"Hope to use [the interpreter] in the future. Excellent service." (Clinical Psychologist - St Albans)
"Good productive visit. Very professional."
(Health Visitor - Watford)
"Very impressed with [the interpreter]'s manner with the client. Would welcome her back anytime."
(Maternity Ward Sister - Watford)
"Excellent!" (Psychiatric Social Worker - Banbury)
"Thanks for everything! Much appreciated!" (CPN - Chesham)
"The Service I have received has been absolutely fantastic. I have only good things to say about the Service. The Service has been very convenient to use and [The Interpreter] has been wonderful. I was always totally confident that everything was being passed on by the interpreter."
(Community Psychiatric Nurse - Chesham)
"Very prompt at arriving. Very helpful in translating efficiently."
(Ward Sister - Watford)
"Very helpful service. Also available at short notice. Thank you." (Advocacy Service officer - Hertfordshire)
"Thank you. It would have been impossible without an interpreter." (Staff Nurse - Watford)
"Very good. The client understood [the interpreter] very well."
(Solicitor - Northwood)
"Very helpful" (Doctor in Critical Care Unit - Banbury)
"Very good and patient" (Respiratory Nurse - Milton Keynes)
"Excellent as usual!" (School Teacher - Oxford)
"Excellent. Thank you!" (Children's Nurse - Hemel Hempstead)
"Excellent interpretation" (Consultant Neurologist - Oxford)
"Excellent interpreter. Stated all that was said"
(Midwife - Watford)
"[The interpreter] was very helpful and cheerful. She interpreted well and seemed to put the patient at ease"
(Maternity Nurse - Watford)
"[The interpreter] was very professional and I was able to obtain the information I needed. Thank you."
(Hospital Social Worker - Oxford)
"Very good service. Would like to use the same interpreter again"
(Solicitor - Oxford)
"Very useful, professional and punctual"
(Psychiatrist - St Albans)
"This interpreter provided an excellent and totally professional service" (Psychiatrist - Hemel Hempstead)
"Very helpful and kind" (Nurse - Oxford)
"Excellent, objective and very good"
(Asylum Seeker Team - Oxford)
"Very helpful. Excellent" (Psychiatrist - Banbury)
"[The interpreter] gave some excellent ideas about the culture in [her country] in a thoughtful and professional way. It is always very helpful working with her, as she interprets well even when there are several people involved in the meeting."
(Approved Social Worker - Hoddesdon)
"Clear translation. Very helpful with consultation."
(GP - St Albans)
"Excellent as always" (Asylum Seeker Officer - Oxford)
"Very helpful and professional"
(Approved Social Worker - Oxford)
"Very helpful" (Consultant Psychiatrist - Oxford)
"Excellent support and service" (Nurse - Hemel Hempstead)
"Process handled very professionally and helpfully"
(Probation Officer - Luton)
"Excellent service provided by the interpreter"
(Housing Officer - Welwyn Garden City)
"Excellent service. Thank you."
(Asylum Seeker Team Officer - Oxford)
"Excellent. Will be using you again. Many thanks."
(Psychologist - Milton Keynes)
"A big help. Thank you." (Dietician - St Albans)
"Very helpful. Arrived on time. No concerns or problems."
(Psychiatrist - Oxford)
"Very Very helpful. Thank you" (Another Psychiatrist - Oxford)
"Very professional. Good rapport." (Psychiatrist - St Albans)
"[The Interpreter] was excellent. She made a significant contribution to the care of my patient. Thank you. "
(Continence Nurse - Baldock)
"Very useful and thank you for attending at such short notice. [The Interpreter] also provided useful information and contacts that will help my case" (Social Worker - Welwyn Garden City)
"Very good service as always. Pleasure working with the interpreter." (Asylum Seeker Team - Oxford)
"Very good." (Solicitor - Watford)
"Thank you very much. The case would not have been heard without you. Excellent job was done with care and professionalism." (Coroner's Court - Oxford)
"Thank you very much indeed." (Psychiatrist - Oxford)
"Extremely helpful interpreter. Thanks."
(Occupational Therapist - Watford)
"Very good." (Consultant Psychiatrist - WGC)
"Very helpful." (Speech Therapist - Banbury)
"Very valuable help." (Speech Therapist - Oxford)
"Very helpful and good communication for both parties."
(Benefits Investigation Officer - Amersham)
"I just wanted to let you know that I have used your services three times recently and on all occasions the interpreters have been fantastic - highly professional, boundaried, sensitive, helpful. Thanks once again for a great service."
(Clinical Psychologist - Borehamwood)
"Excellent service. Very friendly interpreter who made client and myself feel at ease." (Health Visitor - Luton)
"Excellent" (Approved Social Worker - Watford)
"Very professional, polite and through"
(Physiotherapist - Oxford)
"Very helpful" (Ward Sister - Hemel Hempstead
"Excellent. Thank you so much." (Asylum Seeker Team - Oxford)
"Thank you. Very helpful." (Paediatrician - Watford)
"Highly professionalism. Showed great flexibility and skill." (Community Psychiatric Nurse - Watford)
"Just wanted to say thanks for your organisation of the interpreter last week. From our side, the doctor commented that the appointment went very well and he was very impressed with the interpreter and her work."
(Practice Manager - Chesham)
"[The interpreter] was very sensitive. Thanks."
(Youth Offending Team Officer - Oxford)
"Very pleased." (Primary School Teacher - Oxford)
"Very helpful" (Psychologist - Oxford)
"Excellent" (Social Worker - Oxford)
"Excellent service. Interpreted as required."
(Education Welfare Officer - Oxford)
"Very helpful" (GP -Watford)
"Many thanks for very professional, friendly service."
(Health Promotion Officer - Banbury)
"Excellent service with very difficult patient"
(Consultant Psychiatrist - St Albans)
"Very friendly and explained everything really well"
(Sexual Health Nurse - Oxford)
"Very good and on time" (Psychiatrist - Aylesbury)
"Extremely helpful and essential for this patient"
(Specialist Nurse - Milton Keynes)
"Very helpful. Thank you." (Hospital Manager - Oxford)
"Excellent. Thank you." (Nurse - Milton Keynes)
"Very good" (GP - Oxford)
"Punctual and very good with patient" (Nurse - Oxford)
"The interpreter was very friendly and put the client at ease. She also dealt with a difficult situation in a very professional manner"
(Approved Social Worker - Watford)
"Excellent interpreter - thank you" (Physiotherapist - Oxford)
"Very fluent assessment with interpreter and patient"
(Urologist - Banbury)
"Good. Helpful." (CPN - Oxford)
"Excellent Service" (GP - Oxford)
"Very effective. Ensured interpretation was done at right time to ensure that the person was included at all times."
(Education Appeal Office - Oxford)
"Very good. Thank you." (Psychologist - High Wycombe)
"Excellent interpreting" (Consultant Psychiatrist - Oxford)
"Very good" (Nurse - Watford)
"Excellent service" (Paediatrician - Milton Keynes)
"[The interpreter] coped very well with demanding clients."
(Mediator - Luton)
"An excellent service. Many thanks."
(Consultant Paediatrician - Welwyn Garden City)
"Excellent service - first rate interpreting."
(Consultant Psychiatrist - Oxford)
"Client was very happy with the interpreter."
(Legal Advisor - Luton)
"Very useful" (Dentist - High Wycombe)
"[The interpreter] was very competent and quietly built up a rapport with the care and service user." (ASW - Watford)
"Very helpful" (Ante Natal Consultant - Oxford)
"I am the husband of the patient and I am very happy with the service provided by [the interpreter]. I will be happy if you could send her next time." (Milton Keynes)
"Thank you - very good" (Health Visitor - St Albans)
"Very helpful and empathetic translation"
(Psychologist - St Albans)
"Excellent interpreting" (Consultant Psychiatrist - Oxford)
"I'd just like to feedback just how excellent and
professional the service is."
(Housing Association Tenant Manager - Hemel Hempstead)
"All went well. Thank you."
(Colonoscopy Consultant - Welwyn Garden City)
"Very good - difficult customers"
(Benefit Fraud Investigation Officer)
"Very professional and helpful. Good rapport."
(CPN - High Wycombe)
"Very helpful" (GP - Oxford)
"Thank you very much for your prompt and professional assistance. It was greatly appreciated."
(Electoral Services Officer - St Albans)
"Very helpful" (TB Nurse - Milton Keynes)
"Excellent service - thank you"
(Consultant Psychiatrist - Hemel Hempstead)
"Very well done. Thank you."
(Community Development Officer - Watford)
"Excellent communication" (Gynaecologist - Milton Keynes)
"Very helpful and patient"
(Benefit Investigation Officer - Banbury)
"Very good. Just interpreted what the young person was saying in a a difficult conversation." (Child Welfare Advisor - Watford)
"Very professional" (Respiratory Nurse - Watford)
"A very good service provided" (ASW - Watford)
"Excellent and very patient" (GP - KIdlington)
"Good service" (Consultant Surgeon - Milton Keynes)
"Very helpful, we couldn't have done it without you! "
Paediatrician -Oxford)
Excellent service and interaction with patient. Thank you."
(Physiotherapist - Henley-on-Thames)
"Excellent job" (Consultant Urologist - Milton Keynes)
"Very helpful - thank you" (Psychologist - Aylesbury)
"Excellent job" (Psychiatrist - Borehamwood)
"Absolutely wonderful" (GP Receptionist - Banbury)
"Patient appeared very at ease and comfortable with [the interpreter]" (Podiatrist - Watford)
"Very good" (Psychiatrist - St Albans)
"Very useful and very professional throughout sessions. Great service." (Mental Health Worker - St Albans)
"Excellent" (Diabetic Nurse - Watford)
"Very satisfied with work done" (CPN - Aylesbury)
"Excellent - Thank You!" (Clinical Psychologist - High Wycombe)
"Very helpful as always" (Dentist - High Wycombe)
"Very prompt service and extremely short notice. Thank you."
(Approved Social Worker - High Wycombe)
"Excellent" (Neurologist - Amersham)
"Very good interpreting, as usual, very patient and appropriate"
(Asylum Seeker Team Social Worker - Oxford)
"Thank you!!" (Paediatrician - Waltham Cross)
"Very useful. Thanks." (Orthopaedic House Officer - Stevenage)
"Excellent" (Psychiatrist - Hertford)
"Very able interpreter. I'm very impressed with the way [the interpreter] communicated with the client and with me."
(Health Visitor - Oxford)
"Very good as usual" (Paediatric Nurse - Welwyn Garden City)
"Very good" (Asylum Seeker Team - Oxford)
"Very helpful & smooth interpretation. Thank you."
(Psychologist - Oxford)
"Excellent service" (Benefits Advisor - Oxford)
"Very good - very professional" (Child Protection SW - Oxford)
"Very good - would like to use [this interpreter] again"
(Child Protection SW - Oxford)
"I was impressed with how easy it was to book an interpreter and the quick response time. Very pleasant and helpful interpreter."
(Sensory Assessment Team - Amersham)
"Very professional and extremely helpful" (Solicitor - Watford)
"Very polite and patient" (GP - Watford)
"Very professional as usual" (Advocate - Bletchley)
"Thank you for your assistance" (CPN - Luton)
"Excellent. Many thanks." (CPN - Amersham)
"Excellent. Nice lady"! (Benefit Fraud Investigator - Oxford)
"Very proficient and helpful" (Neurologist - Aylesbury)
"Thank you" (Community Midwife - Milton Keynes)
"Excellent interpreter for gynaecological consultation"
(Gynaecologist - Milton Keynes)
"Very good service provided" (Diabetic Nurse - Oxford)
""Helped with a difficult issue with success"
(Approved Social Worker - High Wycombe)
"We have been delighted with [the interpreter]. She was an excellent and invaluable help. Thank you." (Midwife - Watford)"
"[The Interpreter] was very good with my patient and was able to help us in our visit" (Health Visitor - Hatfield)
"Punctual, helpful and very professional" (Psychiatrist - Oxford)
"Would like to use same interpreter for follow up appointment. Worked well under pressure. Thanks."
(Domestic Violence Worker - Milton Keynes)
"Excellent. Many thanks." (Psychiatrist - Amersham)
"[The Interpreter] was very good. The visit was very successful."
(Health Visitor - Hatfield)
"Good, clear translation" (Paediatrician - Watford)
